Items where Author is "Seymour, Diane"
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Sandiford, Peter J. and Seymour, Diane (2007) A discussion of qualitative data analysis in hospitality research with examples from an ethnography of English public houses. International journal of hospitality management, 26 (3). pp. 724-742. ISSN 1873-4693
Sandiford, Peter J. and Seymour, Diane (2007) The concept of occupational community revisited: analytical and managerial implications in face-to-face service occupations. employment & society, 21 (2). pp. 209-226. ISSN 1469-8722
Seymour, Diane and Sandiford, Peter J. (2005) Learning emotion rules in service organizations: socialization and training in the UK public-house sector. employment & society, 19 (3). pp. 547-564. ISSN 1469-8722
Sandiford, Peter J. and Seymour, Diane (2002) Emotional labor in public houses: reflections on a pilot study. Journal of hospitality & tourism research, 26 (1). pp. 54-70. ISSN 1557-7554