Customer experience of libraries

Rowley, Jennifer (1994) Customer experience of libraries. Library Review, 43 (6). pp. 7-17. ISSN 1758-793X

File not available for download.

Abstract

Seeks to explore aspects of the total customer experience in libraries, initially through three simple case studies, and subsequently by identifying some of the factors that might influence the customer experience. Proposes a methodology using walk-through audits for monitoring total customer experience.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	26 Feb 2010 11:52
Publisher:	Emerald Group Publishing Ltd.
Additional Information:	Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Library Review, published by and copyright Emerald Group Publishing Ltd.
Divisions:
URI:	https://mmu-uat.leaf.cosector.com/id/eprint/93142
DOI:	https://doi.org/10.1108/00242539410067746
ISSN	1758-793X

Impact and Reach

Statistics

DownloadsShow export options

Activity Overview

6 month trend

0Downloads

6 month trend

325Hits

Additional statistics for this dataset are available via IRStats2.

Altmetric

Actions (login required)

View Item