Online kiosks: the alternative to mobile technologies for mobile users

Slack, Frances and Rowley, Jennifer (2002) Online kiosks: the alternative to mobile technologies for mobile users. Internet Research, 12 (3). pp. 248-257. ISSN 1066-2243

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Abstract

Online kiosks have the potential to be a significant alternative to mobile technologies in retailing, information provision and service delivery. This article describes the development and use of different types of online kiosk in contexts where users are on the move and away from fixed technologies. A case study of a major UK airport terminal is used to illustrate different types of kiosk applications. Comparisons are made with mobile phone technologies. Online kiosks have a niche in allowing access to information, services and e-commerce technologies for all potential consumers. However, they also have a much wider role in self-managed, self-service delivery of information, services, goods and relationships to consumers on the move.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	05 Feb 2010 14:47
Publisher:	Emerald Group Publishing Ltd.
Additional Information:	Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Internet Research, published by and copyright Emerald Group Publishing Ltd.
Divisions:	Faculties > Business and Law
URI:	https://mmu-uat.leaf.cosector.com/id/eprint/91204
DOI:	https://doi.org/10.1108/10662240210430928
ISSN	1066-2243

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